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    Cancellations

    You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

    Do you ship internationally?

    We ship worldwide.

    How do I track my package?

    You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at scentlike@branddesignagency.com or call us on 020 8242 6328 to ask questions anytime.

    How long does it take for an order to arrive?

    Once shipped:

    Your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You will receive an email confirmation once your order has shipped.

    Please feel free to email us to check on your order status. We're happy to help.

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